Frequently Asked Questions
Your guide to shopping with Maple Prime
What are your standard shipping times?
We offer standard shipping across North America, with most orders arriving within 3 to 7 business days depending on your location.
What is your return policy?
Maple Prime offers a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Maple Prime ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our dedicated support team is available via the 'Contact Us' page on our website or by emailing support@mapleprime.com. We aim to respond to all inquiries within 24 hours.